Professional Only Sector
✉️ info@northdeco.com | ☎️ +34 93 142 61 83

SHIPPING INFORMATION

1.- Location

Shipments leave from our warehouse in Esplugues de Llobregat, 08950 (Barcelona) and from there are distributed to any point in Spain and the rest of Europe. All shipments include the corresponding VAT.

2.- Preparation

Shipments are prepared (except for special circumstances) until 12:00h from Monday to Friday. Therefore, orders received before 9:00 usually leave our warehouse that same day, for orders after the mentioned time will be sent the next business day.

The delivery service we use has lead time of 2 to 5 business days. This means that the shipments to our customers takes place during the hours following the departure from our warehouse. No deliveries are made on Saturdays or holidays, so orders made on Fridays will be processed on Monday.

3.- Delivery schedule

Deliveries will take place between 9h and 17h. Transport companies never specify the exact time of delivery, so it is advisable to provide an address where someone may be there to pick up the order within this time slot. It is customary to give a working address to save potential problems in this regard. If you do not want the order to be delivered within 2 to 5 days business days, please notify us in the additional information box. Whenever the customer specifies a specific delivery time, NORTHDECO includes it on the shipping slip, although shipping companies are under no obligation to do so (but try as much as possible to ensure successful delivery).

If due to not finding anyone at the given address the carrier cannot deliver the package, it will return to the warehouse of the carrier of the destination city. They will try to contact the customer the next day to arrange a new delivery, so it is very important that you leave us a valid phone number where you can easily be contacted. Although carriers should leave a notice of their passage, they may not. If you have questions about the status of your shipment contact info@northdeco.com 

4.- Express Shipment Costs

The shipping cost is calculated based on the weight of the item. This will be reflected in the last step of the purchase process, before making the payment. 

**For shipments to Canary Islands, Ceuta and Melilla contact us info@northdeco.com

*All shipments are contracted with delivery at street level, however, and as a general character are delivered to the door of the floor of their home by the will of the carrier without existing obligation, provided that the conditions of the facilities allow it.

** There is the possibility of sending a different transport company hired by the customer on their own. To do this you must select the option "Collection in Store" and send us the necessary documentation for the shipment.

***For shipments to the Canary Islands please contact before info@northdeco.com 

Thank you very much for your visit. Before purchasing products through the NORTHDECO website, it is important that you carefully read, understand and accept our terms of service.