RETURN/EXCHANGE POLICIES AND RIGHT OF WITHDRAWAL
NORTHDECO will accept returns of products that are unused, in perfect condition, clean and with their original packaging, and without any indication of assembly, for this reason the refund or exchange will not be made until the goods are received in our facilities. If the package does not meet these conditions upon receipt, the return will not be accepted.
The customer has the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire at 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
If for any reason this deadline is not possible, it is necessary to warn when placing the order so that we approve different conditions. After the expiration of 14 calendar days, Northdeco will not accept refunds for withdrawal of purchases of products, such withdrawal will only be accepted when the product has not been handled and has no symptoms of assembly/use.
To exercise the right of withdrawal, you must notify us: JOSKORTEX S.L., email@example.com your decision to withdraw from the contract through an unequivocal declaration (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form below, although its use is not mandatory. In order to comply with the withdrawal period, it is sufficient for the communication concerning the exercise by you of this right to be sent before the expiry of the corresponding period.
Special or custom orders are not entitled and are excluded from return and withdrawal except for reasons of factory defects. The following clause shall be considered to be included in special or personalised orders:
- Special orders are considered the supply of goods made according to the specifications of the customer/user clearly personalized, by email or by telephone, whose specifications are different from the products, colors or features commonly worked in stock from our web catalog.
We accept all returns that meet the following requirements:
- You can request a refund within 14 days of purchase.
- The item must be in the same packing condition as it has been delivered and in its original packaging, in perfect condition, without any indication of assembly or use, this implies that the seal of the product must not have been tampered with under any circumstances, including manuals, accessories and warranty documents. In addition, items must arrive at NORTHDECO protected and properly packed to prevent damage during return transport.
- It must be properly packed to avoid deterioration or damage during return transport. In case of failure to comply, the refund may not be accepted or the amount of the estimated damages may be deducted from the payment. The customer shall be responsible for the decrease in value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and functioning of the goods.
- In case of withdrawal by you, we will refund all payments received from you, (with the exception of the additional costs resulting from your choice of a delivery modality other than the least expensive mode of ordinary delivery that we offer) without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
- The shipping costs of the return are paid by the customer. It is estimated that this cost could be estimated at between €0 and €500 depending on the volume and weight of the product and the transportation company you choose.
- Once we receive the item and verify that its status is correct, we will refund the corresponding amount with the same system used to pay, subtracting the amounts mentioned and paying the outstanding spread. Should Northdeco decide to accept, at the customer’s request, to manage the return of the product with the transportation company, the customer will be informed in advance of the costs and amounts that will be paid to the customer.
- If at the time the customer receives a product it s broken or defective, Northdeco reserves the right to decide to refund the amount paid or replace it with a new one in perfect condition.
In the event that the defect appears later, the case will be studied according to the normativa de Garantia y Devoluciones and we will take the corresponding action.
In the event of failure to comply with the requirements or to observe any deterioration/damage/use on the product, Northdeco retains the right not to accept the return or to subtract from the paid amount the expenses of the estimated damages together with the transportation costs.
Please contact us via email at firstname.lastname@example.org, indicating the order number and the products you wish to return. We will reply to you as soon as possible and arrange for the refund to be made as quickly as possible.
It is essential to notify Northdeco before returning any product so that there are no problems during its processing and that our team can control the reception of the material.
At NORTHDECO, refunds and exchanges will be made at the end of the month using the payment method that has been made the purchase of the product.
Orders can only be cancelled free of charge, BEFORE they are delivered to the Transport company.
It is convenient that the cancellation of the order is made as soon as possible and by telephone. NORTHDECO tries to work with eficienty and therefore, in case of doing it by email it will be the responsibility of the customer if the order has been delivered to the transportation company, without having previously seen the communication of the email.
Withdrawal form model
(you must only complete and send this form if you wish to withdraw from the contract)
Come to the attention of JOSKORTEX S.L
I_________ (Client Name) with an address in ________ (address)
Hereby state that I withdraw from my contract regarding the order nº______of the following good ________ ordered in the following date_ ______ and received on _______
Client's signature (only if this withdrawal form is presented printed)
Thank you very much for your visit. Before purchasing products through the NORTHDECO website, it is important to read carefully, understand these conditions as by formalizing the order they are automatically accepted.